Privacy policy

At Silk Pazaar, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.

Information We Collect

When you place an order, contact us, or interact with our website, we may collect information such as:

  • Your name

  • Phone number

  • Email address

  • Billing and delivery address

  • Order and transaction details

  • Information you provide when contacting our customer support

We may also collect basic technical information about your use of our website, such as browser type, device information, IP address, and website activity, where applicable.

How We Use Your Information

We may use your information to:

  • Process and deliver your orders.

  • Contact you regarding your order.

  • Provide customer support.

  • Process payments and related transactions.

  • Improve our products, services, and website.

  • Send promotional or marketing communications where permitted.

  • Prevent fraud, misuse, or unauthorized activity.

  • Comply with applicable legal and regulatory requirements.

Payment Information

Payment information may be processed through third-party payment providers. Silk Pazaar does not intentionally store sensitive payment details such as complete credit or debit card numbers on its own systems.

Please review the privacy policies of the relevant payment provider for information about how your payment data is handled.

Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers, such as delivery companies, payment processors, technology providers, or other service partners, when required to process your order or provide our services.

We may also disclose information where required by law or to protect our legal rights, customers, website, or business.

Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, remember preferences, and provide a better shopping experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Third-Party Services and Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Silk Pazaar is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information.

If you have questions about how your information is collected or used, you can contact us using the details below.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Phone: 03229366669
Email: ✉️ SilkPazaar@gmail.com
Address: 📍 18 Rachana Block, Allama Iqbal Town, Lahore

Policy Updates

Silk Pazaar may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will apply from the date it is published.