Terms of service
Welcome to Silk Pazaar. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or placing an order.
1. General Terms
By using this website, you confirm that you are legally capable of entering into a purchase agreement. Silk Pazaar reserves the right to refuse service, cancel orders, or restrict access to the website where necessary.
2. Products and Services
We make every effort to ensure that product descriptions, images, prices, colors, and availability are accurate. However, minor differences in color, appearance, or presentation may occur due to photography, lighting, or individual screen settings.
Product availability may change without prior notice.
3. Prices and Payments
All product prices displayed on our website are subject to change without prior notice.
Orders are confirmed only after the required payment or applicable order confirmation process has been completed.
Silk Pazaar reserves the right to correct pricing or listing errors and, where necessary, cancel an order affected by an incorrect price.
4. Orders
When placing an order, you are responsible for providing accurate and complete information, including your name, phone number, email address, and delivery address.
We may contact you to verify your order details before processing or dispatching it.
We reserve the right to cancel an order due to product unavailability, incorrect pricing, incomplete information, suspected fraudulent activity, or other reasonable circumstances.
5. Shipping and Delivery
Orders are delivered to the address provided by the customer during checkout.
Delivery times may vary depending on location, courier services, weather conditions, public holidays, and other circumstances beyond our control.
Silk Pazaar is not responsible for delays caused by courier companies or circumstances outside our reasonable control.
Customers should ensure that someone is available to receive the order at the provided delivery address.
6. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are subject to our Return & Refund Policy.
Customers should review the Return & Refund Policy before placing an order.
7. Cancellation of Orders
An order may be cancelled before dispatch, subject to our approval and the status of the order.
Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.
8. Intellectual Property
All content available on the Silk Pazaar website, including text, images, graphics, logos, product descriptions, designs, and other materials, is owned by or licensed to Silk Pazaar unless otherwise stated.
You may not reproduce, copy, distribute, modify, or use our website content for commercial purposes without prior written permission.
9. Website Use
You agree not to:
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Use the website for unlawful or fraudulent purposes.
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Attempt to gain unauthorized access to our website or systems.
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Interfere with the security or functionality of the website.
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Submit false or misleading information.
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Copy or misuse website content or materials.
10. Third-Party Services
Our website may use third-party services such as payment gateways, courier services, analytics tools, advertising platforms, or social media integrations.
These services may have their own terms and privacy policies, and their use may be subject to those third-party terms.
11. Limitation of Liability
Silk Pazaar will make reasonable efforts to provide accurate information and reliable services. However, we are not responsible for losses, delays, or interruptions caused by circumstances beyond our reasonable control, including courier delays, technical problems, natural events, or third-party service failures.
12. Changes to These Terms
Silk Pazaar reserves the right to modify or update these Terms of Service at any time. Changes will become effective when posted on this page.
Your continued use of the website after changes are posted constitutes acceptance of the updated terms.
13. Contact Us
For questions regarding these Terms of Service, please contact us:
Phone: 03229366669
Email: ✉️ SilkPazaar@gmail.com
Address: 📍 18 Rachana Block, Allama Iqbal Town, Lahore